Items purchased from the Jerusalem Prayer Team Gift Catalog can be returned within 30 days of receipt of the product in most cases. In order to be eligible for a refund, the item must be in new and unused condition and must be returned in its original and unopened packaging. You must also contact our customer service team via MEMI@jpteam.org prior to returning your product in order for the team to ensure your refund is processed correctly and to provide you with the appropriate return address.
If an item is received by you damaged we will gladly replace your item at no charge. In order to receive a replacement product you may be required to return your damaged product to our fulfillment department. Once the product is received and reviewed by our customer service team a replacement will be sent. Please contact the customer service team at MEMI@jpteam.org immediately if you receive a damaged product and they will provide a return address for your product.